At Porteplace, we value your trust and want you to feel confident with every purchase. We understand that sometimes items may not meet expectations, so we’ve designed a clear and fair returns process:
1 14-Day Return Window
- Returns are accepted within 14 days from the date you receive your order.
2 Product Condition
- Items must be returned in their original packaging, with all accessories, fixings, and labels intact.
- Products should be handled carefully to avoid damage. Scratches, dents, or missing parts may affect eligibility for a refund or credit.
3 Sample Purchases
- We encourage customers to order samples to experience our products firsthand.
- Returned samples must be in unused condition and original packaging to qualify for a refund or store credit.
4 Return Processing
- Once your return is received, please allow up to 5 business days for inspection and processing.
- Refunds will be issued to your original payment method or as store credit, depending on your preference.
5 Shipping Details
- As part of our launch offer, free shipping is available on orders within Australia.
- Please note: return shipping costs are the responsibility of the customer.
- Shipping promotions may be updated in the future.
6 Contact Us
For any queries or assistance with returns, our team is here to help.
- Email: info@porteplace.com
- We recommend contacting us via email for the fastest response.